Website AiNET

Job Description

We are looking for an experienced Production Manager to organize and oversee numerous processes and personnel including operations and business activities.  You will be ultimately responsible for the smooth running of our Network Operations Center as well as all projects and the quality of output from our Sales, Marketing, and Recruiting departments.

We expect you to have deep know-how in all aspects of project management. The candidate will have the ability to direct personnel optimally.  Decision-making and problem-solving will consume much of the candidate’s day.

The goal is to ensure an efficient and productive servicing of clients, stakeholders and their respective needs.

Responsibilities

  • Liaise with the head of the candidate’s department to formulate objectives and understand requirements
  • Oversee all reports of our Sales, Marketing, Recruiting, and Network Operations Center
  • Organize workflow to meet specifications and deadlines
  • Monitor production to resolve issues
  • Supervise and evaluate performance of production personnel (engineers, sales, marketing, etc.)
  • Ensure output meets quality standards
  • Enforce health and safety precautions
  • Report to upper management

Requirements

  • Proven experience as production director
  • Deep knowledge of production management
  • Understanding of quality standards
  • Knowledge of performance evaluation and budgeting concepts
  • Experience in reporting on key production metrics
  • Proficient in MS Office products, software alerting tools (Nagios, and other proprietary software.
  • Outstanding communication ability
  • Excellent organizational and leaderships skills
  • Attention to detail
  • Strong decision-making skills and a results-driven approach
  • BSc/Ba in IT or relevant field is preferred

 

Deploy, Maintain And Support Technology Solutions

  • Gather detailed information related to application functionality, technology and operation from team interviews, meetings/workshops and documentation
  • Collect and analyze data information from team members, develop conclusions and provide recommendations for improvement
  • Monitor compliance with Risk/Issue Management Process
  • Assess work plan and schedule impacts across systems and identify key schedule issues for reporting
  • Review escalated schedule impacts, and works with stakeholders to resolve, and escalate further as necessary
  • Review escalated risks and issues, work with team members to develop contingency plans, resolve risks, and escalate further as necessary
  • Ensure that quality service is delivered on a timely basis
  • Ensure operational, reputational, and proprietary risks are minimized and focus on process improvement
  • Measure the service delivery defined in formal service level agreements (SLA)
  • Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends
  • Manage / facilitate the ticketing process and receive ticket requests

Manage Relationships

  • Manage business partner relationships to build knowledge of their business, applications and corresponding IT applications
  • Communicate clearly, concisely, and frequently with each head of department
  • Obtain approval and communicate decisions and actions to resolve escalated items
  • Maintain strong customer relationships with the business

Develop & Manage The Team/Teamwork

  • Identify resource requirements defined by skills and experience
  • Define team member roles and expectations, and ensure timely feedback
  • Ensure changes and outcomes are communicated to all affected team members
  • Prioritize and manage own workload and the workload of team members
  • Work effectively in a team, supporting other members of the team in achieving project/business objectives and providing client services
  • Ensure resources are used effectively
  • Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • 2+ years of IT Project Management, Development Team Management and/or Application Portfolio Management
  • 3 + years in a manager role
  • Advanced knowledge of technology standards (e.g., infrastructure, architecture, processes, applications) and managing people/projects
  • Basic knowledge of external competition, industry and/or market trends in relation to own business
  • Proven track record managing large, complex software development/integration projects in both host and distributed environments
  • Demonstrated understanding of IT Service Management concepts and procedures
  • Demonstrated knowledge of the latest technology innovations and their applicability to business operations
  • Experience coordinating projects, programs or supporting a department. NOC Management experience preferred
  • Experience with system development life cycle (SDLC) and project management methodology (PMLC) by participating in scope assessment, risk and cost analysis
  • Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management
  • Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed
  • Quality management skills
  • Strong program, project management, and leadership skills
  • IT Effectiveness: application sourcing, technology strategy and planning
  • Excellent communications skills, both verbal and written including outstanding presentation skills
  • Strong reporting, decision making, analytical and problem solving skills
  • Highly flexible and able to quickly adapt to changing priorities
  • Highly organized, self-motivated, customer oriented and able to work independently as well as within a team

 

 

 

 

To apply for this job email your details to alyssa.kong@ai.net