Position: NOC Senior Supervisor
Perm Salary: $70K-$90K DOE
Manager: Perry Fisher
Location: Beltsville, MD 20705
Work Status: US Citizen
3-5 years minimum data center experience (could be tier 2, shift lead)
At least 2 years’ project management experience
Strong Unix/Linux experience
Some Cisco familiarity
4 year College Degree
Public Trust or Secret Security Clearance or above
Day to Day:
The position will be responsible for 8 total direct reports, inclusive of Tier 1, Tier 2, and Shift Lead Technicians. They will be responsible for planning, coordinating, implementing, and finalizing projects according to specifications and deadlines, all while keeping the projects within budget. The goal is for this to be a 100% management role, but the individual must be strong enough technically to be hands-on when necessary. The position leads custom service excellence and will be responsible for coordinating short term and long term projects with an aim to exceeding expectations and constantly enhancing process. This includes identifying routine tasks that are eligible for automation and difficult tasks that need to be escalated to ensure an excellent experience for customers (both internal and external).
AiNET owns and operates one of the world’s only Certified TIA-942 Tier IV data centers — the highest level of data center reliability and maintainability. Our facilities are SSAE 16 Type II certified and compliant. AiNET owns its entire service delivery structure from the ground-up: fiber networks, data centers, equipment and staff.
AiNET embraces the highest operational standards and enhances the state-of-the art. AiNET has numerous patents and pending patents in the areas of high efficiency data center power, reliability and green energy and cooling. No other data center provider can have the same depth of knowledge and ownership of their infrastructure. Our personnel receive world-class training in operations and threat detection/prevention including U.S. Department of Defense (DoD) sponsored anti-terrorism training.